Cancellation and Refund Policy

Cancellation and Refund Policy 

Cancellation: You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by e-mail us at help@keyaseth.in/store@keyaseth.in or calling our customer service on 8334886871. You can only cancel the order before the order has been dispatched. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. 

Returns: Our products are non-returnable, if you get Damage or Expiry product then we will exchange the product and it lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Please do not send your purchase back to the manufacturer. 
 
There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use. 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery 

 Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at store@keyaseth.in. 
 
Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@keyaseth.in and send your item to: 13, Chandranath Simlai Lane Kolkata West Bengal IN 700002. 
 

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
 

Shipping: To return your product, you should send your product to: 13,Chandranath Simlai Lane Kolkata West Bengal IN 700002 
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.